The Wholehearted Care of a Philippine Airlines’ Flight Attendant

Text: Kaycie Gayle
Header photo courtesy: Rina Sheryl Estabillo-Dajao Facebook page.

A photo was candidly captured on a mid-flight while a female cabin crew from Philippine Airlines (PAL) is feeding an elderly passenger on board. The flight attendant shows a heart to help wholeheartedly and provide exceptional service to anyone in need, hence serving as an outstanding epitome for people working in the hospitality industry. This definitely defines service at its best.

The flight attendant was at first unnamed however being a picture of a woman who has grace in the midst of her kindness whose actions is worthy to be looked up to, many have been curious about her and have tried to search for her. She may be anonymous but her compassion has made her viral indeed. This photo of her kindness in action has reaped 72,000 likes and 32,000 shares as of article’s published time.

The picture was posted by Rina Sheryl Estabillo-Dajao on her Facebook page. In her caption it says. ‘Whoever she is, may the Lord bless you a thousand fold and make you the cabin crew of the century. Buong Pusong Alaga (wholehearted care) in action. This deserves 5 stars #FindTheMysteryCrew.’ 

After a few days, they have seemed to find the ‘mystery crew’ as Dajao had a succeeding post as an open letter addressing it to a woman named Chet,

In her letter Dajao have written, ‘Dear Chet, Finally found you!  Just want to say that you are a gem. We’ve seen enough toxic news over the internet the past few months, and seeing your act of kindness towards an elderly is more than enough to give us hope that there are still people like you who will still do the right thing even if no one is watching.’

Dajao also expressed her compassion for the flight attendant’s hard work  ‘You must have been so exhausted on that flight yet you still managed to go above & beyond with so much grace & class  So the next time I board a plane, I will think of flight attendants like you who has so much heart & care to give on their passengers. Instead of complaining over a delayed flight; I will choose to be patient and to understand.’

Furthermore, she continued her letter with ‘Your job is no easy feat and is physically challenging but despite of that, you gave your Buong Pusong Alaga (wholehearted care) without expecting anything in return. I hope to meet you in this lifetime, maybe as your passenger.

She also expressed her salute to her and other flight attendants by mentioning in her letter saying ‘Mabuhay ka, Chet!! And to the rest of the flight attendants who take care of us inflight – keeping us comfortable & safe. Maraming, Maraming SALAMAT!! (Thank you very much).